OUR REFUND POLICY

We ensure that our policies are treated in accordance with situations that deals in settling claims which is a result of different types of needs and situations that the business faces.
At INDGLOBAL, We base our Refund Policy on standardized practices which are always on par with market rules and regulations. Our assessment is always fair and ensures that refund claims are taken care of with active vigilance just so that the decisions made are just and mutually agreeable. No matter what the claim it is, each matter is handled carefully while coming up with the right decisions.

Coverage & Scope

Our refund policy is known to cover INDGLOBAL’s actions and help out with the right refunds. The set of policies doesn’t apply to the companies that INDGLOBAL doesn’t own or have control over. It also has no connections to those that aren’t employed with INDGLOBAL which may include third-party product/service providers who may be bound by a contract or those websites that are somehow linked to that of the websites belonging to INDGLOBAL.

When does one qualify for the refunds?

The moment there is a complaint filed with INDGLOBAL, our priority is to help out with a solution to what the problem is. The technical team receives the complaint first and then it is taken over to the other experts in the organisation. The circumstances of refunds arise only when there is no other way to solve the problem that you face.
When we plan for the refunds, we check whether the case is valid or not while putting it in multiple situations. It is only then when the refunds are applied.

• When the post-sales operations or the development hasn’t taken place
• When the problems with the project cannot be rectified/resolved/fixed.
• When you haven’t violated any payment terms
• When you haven’t put to use any information to gain commercial profits out of it.
• The reason for the refund should be realistic/valid/rational
• When you put forward all evidence and proofs related to your refund claim.
• When the claim isn’t a result of billing disputes related to banks and payment vendors.

*Important Note: If any of the points mentioned above is found violated, your claim will be considered void. The decision on refunds is final and irrevocable.

How The Refund Takes Place?

Pre-Refund

The refund query is analyzed, processed, and checked for veracity
Match the query with the agreeable parameters and valid reference points
Arrange for refunds in permissible situations and settle fully or partly, as the case may be

Post-Refund

Sign a proof agreement
Until and Unless you have been told to, you are to destroy all copies of information shared and communication that happened in the due course

Transaction

The refund process may take 7-10 business days which is only after the refund agreement is signed
You will be refunded in the currency you were charged in initially. If this is not your native currency, your bank may charge exchange fees, or a change in the exchange rate may have resulted in a difference in the amount refunded compared to the amount you originally paid (in your native currency). It is solely your responsibility if you have to pay any fees or bear any losses in this process.

Changes

INDGLOBAL may at any time, without notice and in its sole discretion can amend this policy periodically. You are expected to check the policy content from time to time for updates. For more information on our Refund Policy, contact us at ……………………………..